ITIL 4 Foundation

Course Outlines

• Module 1: Concept of Service Mangement

• Module 2: Adopt and Adopt Service Management

• Module 3: Four Dimensions of Service Mangement

• Module 4: Service Value System (SVC)

• Module 5: Service Value Chain (SVC)

• Module 6: The ITIL Practices

• Module 7: ITIL Practices in detail

Course Introduction